Privacy policy

1. Information we collect

Account information, such as name, email address, login provider, and authentication identifiers.

Project information, such as camera names, calibration settings, uploaded images, detected pattern data, calibration results, validation decisions, exports, and generated reports.

Technical information, such as browser type, device information, IP address, logs, approximate location, usage events, and diagnostic data needed to secure and operate the service.

Billing information is handled by Paddle. We do not store full card numbers or payment credentials on CalibrX servers.

2. How we use information

To provide the calibration workflow, process uploaded images, run detections, generate calibration results, display analytics, and create exports.

To authenticate users, protect accounts, debug issues, prevent abuse, monitor reliability, improve product quality, and communicate important service updates.

To manage subscriptions, billing status, invoices, refunds, taxes, and payment support through Paddle.

3. Sharing information

We share information with service providers that help operate CalibrX, including hosting, storage, authentication, email, analytics, observability, and payment infrastructure.

Paddle acts as merchant of record for paid purchases and may process buyer, billing, tax, and transaction information under its own policies.

We may disclose information if required by law, to protect rights and security, or as part of a business transfer such as a merger or acquisition.

4. Uploaded images and project data

Uploaded calibration images and generated project artifacts are used to provide the service and are not sold.

You should avoid uploading personal, confidential, or regulated data unless it is necessary for your calibration workflow and you have permission to do so.

5. Retention

We keep account, project, export, and diagnostic data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain backups.

You may request deletion of account or project data, subject to billing, legal, security, and backup retention requirements.

6. Security

We use reasonable technical and organizational safeguards designed to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of your personal information.

To make a privacy request, contact support@calibrx.io. Paddle-related payment privacy requests may also need to be sent directly to Paddle.

8. Children

CalibrX is not intended for children under 13, and we do not knowingly collect personal information from children.

9. Contact

Questions about this Privacy Policy, or requests regarding your personal information, can be sent to support@calibrx.io.